1. Overview
My Traders Deck offers paid subscription access (for example, Monthly and Yearly plans). This Refund Policy explains when refunds may be available. Payments are processed by Razorpay.
2. Cancellation
- You may cancel a subscription at any time so it does not renew for a future period (where auto-renewal applies).
- After cancellation, you generally keep access until the end of the current paid period.
- Cancellation alone does not automatically create a refund for the unused portion of a period, except as described below.
3. Refund eligibility
Technical failure on our side
If you were charged but could not access the Service due to a verified fault on our systems (and we could not restore access within a reasonable time), you may request a refund or credit for the affected period.
Duplicate or erroneous charges
If you were charged twice for the same plan period, or charged in clear error, contact us promptly. We will investigate with payment records and refund confirmed duplicates/errors.
Change of mind
Because digital access is delivered immediately after successful payment (including login credentials by email), change-of-mind refunds are generally not available once access has been granted, except where required by applicable law.
4. How to request a refund
Email support@mytradersdeck.com or use the Contact page with:
- The email used at checkout
- Payment date and approximate amount
- Razorpay payment / order ID if available
- A short description of the issue
We aim to respond within 24–48 business hours.
5. How refunds are issued
- Approved refunds are returned to the original payment method via Razorpay.
- Bank or card processing times vary (often several business days).
6. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue quickly. Unresolved chargebacks may result in suspension of the related account while the dispute is open.
7. Changes
We may update this Refund Policy from time to time. The “Last updated” date above will change when we do.
8. Contact
Billing & refunds: support@mytradersdeck.com
Related: Terms & Conditions · Privacy Policy